Frequently Asked Questions

General

SMSee battery and/or data consumption is high?
Battery consumption is linked to the amount of synchronized data. You can use Statistics option in mobile app to see details. Usually synchronization of notifications and battery status can noticeably increase data/battery consumption. In mobile app's Settings menu you can fine tune what you want to synchronize.
Where can I see battery status on my computer?
In the top right corner of web application besides each of your devices there is a phone icon - if you move mouse over it you will see your phone's battery status.

Please check that you have enabled battery information synchronization within mobile app (Settings / Battery). It is disabled by default.

Notifications

I don't get apps notifications on my computer?
Please check that you have enabled notifications synchronization within mobile app (Settings / Notifications). It is disabled by default. Also check if it is enabled for each application (Settings / Notifications / Applications).
I still don't get apps notifications on my computer?
For notifications to be show on your computer your need to use Chrome browser and have SMSee Chrome extension installed and enabled.
Can I get notifications only from some apps and not from others?
Yes! Go to Settings / Notifications / Applications in SMSee mobile app and select individual applications from which you want to get notifications on the computer.
I don't see all the apps there?
Only apps which have generated at least one notification since you have installed SMSee mobile app are listed there.
Can I have notifications on Firefox/Opera/Interner Explorer?
No, sorry. At this moment you can receive notifications on your computer only if you are using Chrome browser and have SMSee Chrome extension installed and enabled.

Security

What is secret key?
Secret key is a password known only to you, it is stored only locally and it is never transmitted outside of your devices (browsers and mobile phones). It is used to additionally encrypt your data so no one can read it.
How is it possible that no one (including SMSee staff) can read my messages/contacts?
Data is encrypted on your devices (mobile phones, tablets and web browser) with your secret key before it is sent to our servers. SMSee servers then send that encrypted data back to your other devices and they are the ones that can only decrypt it because they poses same secret key. Since secret key is stored only on your devices (mobile phones, tablets and web browsers) there is no way we can decrypt your data and see the content.
How can I change/remove secret key?
You can use SMSee mobile app to change or remove your secret key. Go to Settings / Account / Change Secret Key option. Since all your data on our servers are encrypted with that key, changing it will effectively remove all data from the server and start full synchronization with your phone from the beginning.
Can I have different secret keys on each device?
No, you have to use same secret key on each device.
What if I forget/lose secret key?
Since secret key is stored only on your devices (mobile phones, tables and web browsers) there is no way for us to recover it. In this case you can change your secret key through mobile app. Since all your data on our servers is encrypted with that key, changing it will first need to remove all existing data (because it is encrypted with old/lost secret key) and then start synchronization with your phone from the beginning.
How is data encrypted?
Encryption algorithm is AES-256, each record is separatelly encrypted with different random IV, key is derived from plain text password using PBKDF2 with 10,000 iterations. If you are not into the cryptography, don't worry, this is fairly secure. Of course, as with any other encryption methods, strength of your secret key is very important: is it hard to guess, how many characters and does it contain combination of letters, numbers and punctuation characters, etc.
What data is encrypted?
All data is encrypted while transfered between SMSee servers and your devices (we are using HTTPS all the time). All your sensitive data (messages content, phone numbers, contact photos, etc.) is stored in encrypted form on SMSee servers. Some meta data is not stored in encrypted form due to technical reasons.

Following table gives you detailed information what data is transfered between your devices and SMSee servers, if it is additionally encrypted with secret key and how it is stored:

Domain Data in encrypted form* Data in plain text form Stored on servers
Messages message type (sms/mms), direction (sent/received), address (sender/recipient), content, status (sent/delivered) message id, conversation id, date/time (sent/received), read status (read/unread) Yes
Contacts name, phone numbers, labels (home/work/...), contact photo contact id Yes
Call records number, type (incoming/outgoing/missed), duration call record id Yes
Notifications notification id, content, application id, application icon - No
Battery percentage, status, plugged, temperature, voltage, technology - No
Incoming calls number, status (ringing/idle) - No
Devices - android device id, device name, your preferences/settings Yes
Account - google account id, email address Yes
Log files - date/time, IP address, action, device id Yes

* If you have decided to not use secret key then all your data will be stored in plain text form.

Does SMSee increase overall security of SMS/MMS messaging?
No. Messages are still delivered using standard telco infrastructure, but SMSee does not additionally degrades your overall security and privacy. So you have same level of security and privacy as before but have nice service to use.
Why do I need to link my Google account in addition to secret key?
Google account is used for authentication and secret key is used for encryption of messages.

Other

My question is not listed here?
Feel free to contact us at support@smsee.net and we would get back to you as soon as possible.
Contact us
If you need help or just want to tell us how you like SMSee, contact us at feedback@smsee.net.
 
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